Shipping Policy
Quadexpert Shipping Terms and Conditions
Shipping Rates and Fees for U.S Residents
- Flat Rate Shipping: A standard flat shipping rate of $30 CAD applies to all orders shipped to the United States.
- Free Shipping Offer: Orders over $250 CAD qualify for free shipping. (Certain conditions apply for remote locations, oversized or bulk items, or special handling requirements.)
- Surcharges: Additional fees may apply for:
- Remote locations
- Oversized or bulk items
- Special handling requirements
These surcharges are calculated based on package dimensions, weight, and destination details. Any applicable fees will be communicated before finalizing the order.
Customs, Duties, and Taxes
- Customer Responsibility: U.S. customers are solely responsible for any applicable customs duties, taxes, or import fees. These fees are determined by U.S. customs and are not included in the total purchase price at checkout.
- Customs Delays: Quadexpert is not responsible for any delays caused by customs clearance procedures.
Order Processing and Delivery Estimates
- Processing Time: Orders typically process within 1-3 business days.
- Delivery Times: Delivery varies based on location and carrier service. Tracking information will be provided once the order ships.
- Estimated Delivery: Delivery dates are approximate and subject to variation due to carrier schedules and customs procedures.
Free Shipping Details
- Free shipping is available for orders over $250 CAD, excluding:
- Remote U.S. locations
- Oversized or bulk items requiring special handling
Conditions and exclusions will be communicated during checkout if applicable.
For Canadian Residents:
Shipping Rate and Fees
- Free Shipping: Orders over $95 CAD qualify for free shipping across Canada, with the exception of Yukon Territory, Nunavut, Prince Edward Island, and Northwest Territories.
- Surcharges: Orders shipped to Yukon, Nunavut, Prince Edward Island, Northwest Territories, and for certain oversized or bulk items, may incur additional shipping charges based on package dimensions, weight, or special handling requirements. These charges will be provided at checkout or communicated prior to finalizing the order.
Order Processing and Delivery Estimates
Delivery estimates are not guaranteed and may vary depending on carrier and other logistics factors.
Orders are processed within 1-3 business days. Shipping times vary by location. Once shipped, tracking information will be sent for monitoring your order’s progress.
